CoilChat answers from your own knowledge, hands off to your team the moment it matters, and gets measurably sharper with every conversation it resolves. The more you use it, the less your team has to.
Answers come from your knowledge base. When confidence is low, it escalates instead of hallucinating.
Your team claims any chat and replies live in the same widget — seamless for the customer.
Each human resolution is distilled into knowledge — so the same question is handled automatically next time.
Most tools treat AI and humans as separate channels. CoilChat closes the loop between them — so the work your team does today becomes automation tomorrow.
Routine questions are answered instantly from your docs, tickets, and past resolutions.
When it's not grounded — or someone asks for a human — an agent takes over, live.
Resolved chats are distilled into reusable knowledge — reviewed by you before it goes live.
From the embeddable widget to the agent console to the learning loop — it's one cohesive system, built to feel premium for your customers and your team.
Hybrid retrieval over your knowledge with a confidence gate — so it answers what it knows and escalates what it doesn't.
A real team inbox with departments, presence, claim-from-queue, and live two-way chat inside the widget.
Human-resolved chats are distilled into knowledge, held for your approval, then used to answer automatically.
Crawl your site or help center, upload PDFs, or sync from Supabase and Postgres — cleaned, chunked, and embedded automatically.
One script tag. Themeable to your brand, light or dark, with attachments, voice, and starter chips out of the box.
Per-tenant row-level isolation, encrypted credentials, 2FA, SSRF-guarded connectors, and hardened uploads.
Point CoilChat at your docs, help center, or database. It ingests, cleans, and indexes everything for retrieval.
Add one script tag to your site. The AI starts answering immediately — and routes to your team when it should.
Every chat your team resolves becomes knowledge the AI reuses. Coverage goes up, ticket volume comes down.
Spin up the full platform on a free workspace — connect knowledge, embed the widget, and invite your team. Upgrade only when the volume does.
Every conversation makes your assistant smarter and your team lighter. Start the loop today — it only winds one way.